Privacy Policy

Overview

Jackson County Job & Family Services (“JCJFS,” “we,” or “us”) operates the Community Care Portal to connect residents of Jackson County, Ohio, with local assistance and resources. This Privacy Policy describes how we collect, use, and protect your personal information when you use this portal.

Information We Collect

When you submit a request through the Community Care Portal, we collect:

• Your name, email address, and phone number
• A description of the assistance you are seeking
• The category of assistance needed
• Your zip code (optional)

When you offer to help through the Community Board, we collect your name, email, phone number (optional), and a brief message describing how you can help.

How We Use Your Information

Your personal information is used to:

• Connect you with appropriate local resources and services
• Enable JCJFS facilitators to review and manage assistance requests
• Communicate with you regarding the status of your request
• Match volunteer help offers with community requests
• Improve our services and community outreach

Information Sharing

Your contact information is only accessible to authorized JCJFS staff members. It is never displayed on the public Community Board. If your request is published to the Community Board (with your permission), only the category and description of your request are shown — never your name, email, phone, or other identifying information.

We do not sell, trade, or rent your personal information to third parties. We may share information with partner organizations only as necessary to fulfill your assistance request, and only with your knowledge.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Data is transmitted using industry-standard encryption (TLS/SSL) and stored in secure, access-controlled databases.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Resolved requests are retained for up to two years for record-keeping purposes and may be anonymized thereafter.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw permission for your request to appear on the Community Board

To exercise any of these rights, contact us at (740) 286-4181 or visit our office at 25 E. South Street, Jackson, Ohio 45640.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: